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Two dresses I ordered (and frustratingly, I even paid for the 2 day shipping) are supposed to be in my possession, but they’re not. Instead initiating positive relationships with your consumers and having a plan in place to resolve unfortunate situations like these,...
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3.0
I didn't like
  • Bad customer service
  • Fraud
  • Policy
#996750
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I've been looking for a winter formal dress for seemingly weeks now, when I stumbled upon NastyGal's website. I found a gorgeous textured black dress (Dorian Fit & Flare) and fell in love. $88, pretty sure free shipping on that order. A little expensive for a high...
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4.6
Product
I liked
  • Items matched those advertised
  • Delivery
  • Quality of dress
#988904
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I ordered 5 items from nastygal.com, and was told later that one of them was unavailable (clearly available as seen on screen when I placed the order). Without any explanation on what was going to happen with the refund of this canceled item, zero communication for...
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1.3
I liked
  • That young girls like my daughters do like some of your fashion
I didn't like
  • Fraud
  • Way you run your business
#985579
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I ordered from and shipped to a US location so did not experience any customs fees or delays with my shipment as other reviewers have mentioned here. The quality of the clothing is horrible. I would say you could buy this stuff at Walmart, but that wouldn't make sense...
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Product
#970839
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Not worth it, poor quality overpriced products, *** customer service poor work ethics. Clothes are do not look like the pictures, sizing incorrect and they always come way later than they are meant to. Not to mention you can not chase up orders as the online services...
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1.0
Product
I didn't like
  • Overpriced
  • Not answering phones
  • Impossible to return things
#946821
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So I have a school social (kind of like prom but less formal) and ordered approximately 2 months in advance expecting my order to come in 4-7 business days. The romper was extremely expensive but appeared quite nice and I even talked to someone via live chat that...
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Product
#923413
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I have never, ever written a review - good or bad. I just don't have the time. but PLEASE, PLEASE do yourselves a favor and AVOID this company at all costs. I order some boots. I check out. My order cancels itself and I have to go again. Red flag!! But no, I ignored...
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1.7
I didn't like
  • Make it hard to contact them
  • Not answering phones
  • Impossible to return things
#918784
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Delivery Service Review

I placed an order at nasty gal back in June. I never received my package. I called customer service, emailed, followed up again. When they finally replied they said the package was delivered and they would not refund my money! Now I am out $350 with no merchandise.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#887080
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Order from Nasty Gal if: A) You want to receive item(s) other than the one(s) you ordered B) If you want the only solution offered to remedy the company's mistake is for YOU to send back the item they sent incorrectly, and once that is done, re-order the item you...
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#868976
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Nastygal Customer Care Review

Customer service? They do not even bother answering you once your order is completed. So now I am, I have been waiting 8 days now for a 5-7 days delivery, with no tracking number and no clue where my stuff is. -.- awful experience
1.0
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Staff
#863202
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