Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

On July 20, I made an order on days later, I tracked my order and it showed undeliverable because of insufficient address, hence I contacted NastyGal about it.

They replied me they cannot get thru the tracking system and asked me to remind them later. A day later, I found the courier company has already returned the order to sender. So I contacted them again and sent them the tracking history. They replied they will refund me after they receive the order.

I wrote back asking why they cannot refund me right away since I didn't get to touch the order, and it's not my responsibility even if the order get lost. They shopped replying. A month later, I emailed them again because I haven't receive my refund. They replied me they didn't receive my haul and asked me to send a pic of my postage receipt and confirm the names of the garms I sent back to them.

I sent them the tracking history pic and stated I haven't receive the order before the courier sent it back to sender and it's not my responsibility even the order lost.

And they stopped replying again.It totally turned into a fraud!

Review about: Nastygal Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $186.

Preferred solution: Full refund.

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