Katy B Qwh
map-marker Midlothian, Texas

Address change

I have a package I have not received and I need it sent to a different address because I just moved.
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Loss:
$50
Pros:
  • No direct number
  • Delivery

Preferred solution: Full refund

Eslatia E

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Zero customer service. False contact phone number, no updating tracking, not a way to talk to anyone.

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It's 09/12/2021. About a month ago, I placed an order for almost $120.00, and it showed arrival on 08/31 to Medley, Florida, after clearing customs. But, I didn't see any updates on their page and started wondering what is going on. Unfortunately, I realized that nobody would take care of you when you have questions. Contact phone number disconnected. The chat is a hoax. Nobody is there. Only robotic answers to pre-designated questions. Still hoping my order will arrive. But what if not? Will somebody take care of me? I am disappointed after many orders placed... Something is wrong...
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Pros:
  • Quality of dress
  • Way the clothes looked on the website
  • No direct number to call
Cons:
  • No phone number
  • Horrible customer service
  • No direct number

Preferred solution: Deliver product or service ordered

User's recommendation: Risky business

Florence Korle T

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

There has been money removed from my account without my notice

Nastygal - There has been money removed from my account without my notice
There has been a transaction made from my account without my knowledge and i have my card this morning with me so please look into this and get my money back please.
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Loss:
$129

Preferred solution: Let the company propose a solution

Charlotte P Dtg

I had to pay a Import fee before my package would be released te

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Nastygal - I had to pay a Import fee before my package would be released te
I was told I would be reimbursed for the fee. I have contact the virtual customer service and mo success. There is no phone number, my patience is growing weak . I NEED MY MONEY!!!! How do a person contact Nasty Gal? The number is out of order!!!! Please send me a email and how to get my refund. I WILL NEVER EVER PURCHASE FROM NASTY GAL AGAIN!!! DISAPPOINTED CUSTOMERSdpmdD
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Loss:
$25

Preferred solution: Full refund

User's recommendation: No purchasrs

Anonymous
map-marker Miami, Florida

Delivery Chaos. No Communication.

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After waiting for my purchase to arrive for three weeks and, - noticing that the web page had not been updated since my (2) packages arrived to Medley, Florida on 08/31/2021 - I tried to get in touch with Nasty Gal's customer service. The provided number was disconnected.

The chat has set answers to predetermined questions. So, I contacted the carrier - Fedex - and they suggested that I should report them as lost packages to the shipper. Obviously, having no other means to resolve these issues directly with Nasty Gal, I contacted Pissed Consumer and so, I made a report. Soon after, Nasty Gal updated their website showing that my packages had moved from Medley, Florida (a 30 minutes drive from my home), to New Jersey, where it was ready to be shipped back to Florida.

I received my package on 09/18.

Who dropped the ball? I will never know. But the point is that the lack of communication with Nasty Gal was disappointing and a thriller.

I enjoyed very much shopping there, until know.

Most items exceed my expectations, just like the ones I just got. But, when something goes wrong - there will be nobody to help you.

I

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User's recommendation: Shipments take around three weeks. But, if something goes wrong expect ZERO communication with Nasty Girl.

Dominique H Ouu

Phone number disconnected

I placed an order on October 18th, I never received my order and the customer service phone number is disconnected.
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Loss:
$36
Pros:
  • Would like to speak to head office
Cons:
  • Customer service
  • Horrible customer service
  • Item never came even with 16 dollar express delivery

Preferred solution: Deliver product or service ordered

Lamees O

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Verified Reviewer

I have not received my refund

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I ordered this silk dress and when it came it looked nothing like the pictures the colour was way off and my whole chest was exposed I returned it weeks ago and still have not received my refund I have emailed them called them messaged them and nothing.DO NOT ORDER FROM NASTY GAL UNLESS YOU WANT TO BE SCAMMED!!!!!!
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Loss:
$40
Cons:
  • Return the cloth and get my money back
  • Horrible customer service
  • Make it hard to contact them

Preferred solution: Full refund

User's recommendation: Do not order from here

Anonymous
map-marker Santee, California

Got an email from Nasty gal about a refund I already received

I didnt want them to refund me again. In the meantime, you all got it mixed up with People magazine. I probably should have just left it alone
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Anonymous
map-marker Oak Park, Illinois

I need to change my address

I'm trying to contact customer service to change my address and the number is no good. How do I get in touch with Nasty gal?
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Lisa P Ijp

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Verified Reviewer

Return Issues

The shoes u ordered don't fit, if like to return them ASAPit has been difficult getting to speak to a customer service agent
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Loss:
$36

Preferred solution: Full refund

Adrienne B Wkc

Missing package

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Never received a package and no one will tell me where its at. I cant get an answer from ups either. I need to get my money back at this point.
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Loss:
$69

Preferred solution: Full refund

User's recommendation: Don’t buy from here

Cassandra R Jrh

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Verified Reviewer

I placed an order for a pants suit. I only received the top the bottom was canceled without my knowledge.

I ordered and paying through Karlana, which is still charging me and the bottom as was canceled. I want a the bottoms.
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Pros:
  • Way the clothes looked on the website
  • No direct number to call

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t have one. Trying to resolve the issue currently.

Anonymous
map-marker Saint Louis, Missouri

Would like to buy an item

I had seen a crocheted beach coverup on a lady at Gulf Shores when I was on vacation. I asked her where she got it and she said Nasty Gal. When I look online I cannot find the one she had on. The closest one I found is below the knee and this one was above the knee. It was called the geo pattern. I have a picture but would not let me attach.
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Anonymous
map-marker Saint Louis, Missouri

Help with USA delivery code

Nasty girl is ridiculous all I want is somebody from customer service to reach back out to me so I can order some items I dont have a mailing code delivery code for the United States of America and Im getting all these BS emails asked me to write a review tell everybody how Ive been dealt with and its crap this isnt even a real company otherwise somebody wouldve contacted me or they would answer their phones or wouldnt have a busy signal just crap its a shame because I had some money to spend
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Karen G Znf

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Verified Reviewer

Unreachable

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Nastygal - Unreachable
Trying to find out how to return an item, Need help to find order # on shipping label, Have someone contact me. Karen Gallagher 949-436-**** convertible85@***.com
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Loss:
$73

Preferred solution: Full refund

User's recommendation: Don’t buy

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