filters
state:
Show
city:
Show
category:
Show
product:
Show
On July 20, I made an order on NastyGal.com. Few days later, I tracked my order and it showed undeliverable because of insufficient address, hence I contacted NastyGal about it. They replied me they cannot get thru the tracking system and asked me to remind them later....
Read more
1.0
#1102409
Reply to reviews
They basically stole my $$.... I bought a dress January 14th & returned it couple weeks later due to the fit because nothing fits correctly from this site. After returning I got no refund & no explanation. I've emailed about 10 times with complaints. They first two...
Read more
Anonymous
Anonymous

I went through exactly the same thing. Had a store credit and account, but when the company changed hands my account (and store credit) disappeared. I tried for weeks to get...

1.0
#1026669
Reply to reviews
Two dresses I ordered (and frustratingly, I even paid for the 2 day shipping) are supposed to be in my possession, but they’re not. Instead initiating positive relationships with your consumers and having a plan in place to resolve unfortunate situations like these,...
Read more
3.0
I didn't like
  • Fraud
  • Policy
  • Bad customer service
#996750
Reply to reviews

NastyGal - The clothes fit well but customer service needs a major over

NastyGal
#1094420
I have tried every possibleway to contact nastygal Wasted hrs of my busy day trying to simply locate a return label Afters hrs of frustrating attempts i give up Will never deal with them again Switching to lulas
Comment
Show

Return Review

NastyGal
#1038359
Waiting for over 3 weeks to get a $350 plus credit on return that tracking shows they received over 3weeks ago Fraudulent biz practices to not refund in a timely manner
Comment
Show

Delivery Service Review

NastyGal
#887080
1.0
Details
I placed an order at nasty gal back in June. I never received my package. I called customer service, emailed, followed up again. When they finally replied they said the package was delivered and they would not refund my money! Now I am out $350 with no merchandise.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Nastygal Customer Care Review

NastyGal
#863202
1.0
Details
Customer service? They do not even bother answering you once your order is completed. So now I am, I have been waiting 8 days now for a 5-7 days delivery, with no tracking number and no clue where my stuff is. -.- awful experience
Comment
Show
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Staff
I've been looking for a winter formal dress for seemingly weeks now, when I stumbled upon NastyGal's website. I found a gorgeous textured black dress (Dorian Fit & Flare) and fell in love. $88, pretty sure free shipping on that order. A little expensive for a high...
Read more
4.6
Product
I liked
  • Items matched those advertised
  • Delivery
  • Quality of dress
#988904
Reply to reviews
I ordered 5 items from nastygal.com, and was told later that one of them was unavailable (clearly available as seen on screen when I placed the order). Without any explanation on what was going to happen with the refund of this canceled item, zero communication for...
Read more
1.3
I liked
  • That young girls like my daughters do like some of your fashion
I didn't like
  • Fraud
  • Way you run your business
#985579
Reply to reviews
I ordered from and shipped to a US location so did not experience any customs fees or delays with my shipment as other reviewers have mentioned here. The quality of the clothing is horrible. I would say you could buy this stuff at Walmart, but that wouldn't make sense...
Read more
Product
#970839
Reply to reviews
Not worth it, poor quality overpriced products, *** customer service poor work ethics. Clothes are do not look like the pictures, sizing incorrect and they always come way later than they are meant to. Not to mention you can not chase up orders as the online services...
Read more
1.0
Product
I didn't like
  • Not answering phones
  • Impossible to return things
  • Items with tears and holes
#946821
Reply to reviews
So I have a school social (kind of like prom but less formal) and ordered approximately 2 months in advance expecting my order to come in 4-7 business days. The romper was extremely expensive but appeared quite nice and I even talked to someone via live chat that...
Read more
Product
#923413
Reply to reviews
I have never, ever written a review - good or bad. I just don't have the time. but PLEASE, PLEASE do yourselves a favor and AVOID this company at all costs. I order some boots. I check out. My order cancels itself and I have to go again. Red flag!! But no, I ignored...
Read more
1.7
I didn't like
  • Impossible to return things
  • Clothes look much better than they are
  • Trying to avoid paying refunds
#918784
Reply to reviews
Order from Nasty Gal if: A) You want to receive item(s) other than the one(s) you ordered B) If you want the only solution offered to remedy the company's mistake is for YOU to send back the item they sent incorrectly, and once that is done, re-order the item you...
Read more
#868976
Reply to reviews