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1.5 Based on 12 reviews
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I placed an order at nasty gal back in June. I never received my package. I called customer service, emailed, followed up again. When they finally replied they said the package was delivered and they would not refund my money! Now I am out $350 with no merchandise.

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Order from Nasty Gal if: A) You want to receive item(s) other than the one(s) you ordered B) If you want the only solution offered to remedy the company's mistake is for YOU to send back the item they sent incorrectly, and once that is done, re-order the item you already ordered, but wait! They will give you free shipping on the item they should have already sent... C) You want to wait on hold for 15 - 45 minutes on the Customer Service line for... Read more

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  • From mobile
  • Jun 10
  • #863202

Customer service? They do not even bother answering you once your order is completed. So now I am, I have been waiting 8 days now for a 5-7 days delivery, with no tracking number and no clue where my stuff is. -.- awful experience

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Sigh... I'm Canadian and order 2 pairs of jeans in my size 25. I was just under the free shipping so I added a necklace. Excited I waited. Well I had a COD which I get, customs and duties. Well I was informed it wasn't from duties but the 90$ I owe is from the company nasty gal used to ship it out. Thanks a bunch my now $250 is nearly $350 wow... So my heart sank but at least the clothes are cute right? WRONG. The 2 jeans were both my size but... Read more

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I have returned parts of 2 orders from NastyGal now, and not received a refund until calling them. Then, I had to watch for that refund, too, as it took MONTHS to appear: for an order placed 1/22/2016, returned 1/28/2016, I received a refund 3/3/2016 after calling them on 2/29/2016. Unreal. We'll see how long this latest return takes to process, if I ever get off hold (20 minutes now). I received no notification that they received my return... Read more

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I asked them to cancel my order before it reached the UK. They didn't plus they charged me £22 on a £54 dress. How that is all right and why this company still exist. They should be reported in USA and closed down for tricking customers. I order many times from China, but never seen in my life such a poor product and 0 customer service. I bought the dress to educate people about style and recommend product. No way I will advertise them. It was... Read more

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  • From mobile
  • Feb 18
  • #793026

psh, I don't know why everyone is hating on NastyGal. I love them. Everything comes in great and they ship pretty well. Keep in mind, it's sorta expensive so I only go when there's a sale but it's my go to place. I absolutely love them

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LONG story short: I ordered a dress for a special occasion they ended up not delivering it on time. after much back and forth communicating and never hearing back from them I FINALLY got someone to help and said that the dress size I ordered is out of stock and all they can do it give me store credit.... store credit for everything that was completely their fault. Completely ruined my outfit for the occasion, never called to say they had trouble... Read more

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so i ordered two dresses for new years eve in mexico for my holiday, they said 3-5 days for shipping which ended up being 8 days and so i didn't receive them in time for my flight. i also ended up having to pay $50 in duty that i was not expecting which made my $160 purchase $225 with the shipping. the description said true to size and that the model was 5'8". The dresses fit her very well and i have a similar build but am 5'6". both of them... Read more

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Dear Yelp-ers, Apologies for the long post but I want to help protect other innocent people and their hard earned money. Nasty Gal is the most dishonest, ripoff company ever! Ladies & Gentlemen~ please protect yourselves and your hard earned money from these dishonest blatant thieves. This review is absolutely honest and factual and about their "online store" not necessarily their SM or Melrose (with the exception of Gillian the Melrose... Read more

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